Legal

Terms and conditions of use

This is a translation of the Spanish original, provided for convenience. In the event of any discrepancy between language versions, the Spanish version prevails (see section 14.4).

1. Legal Information and Identification of the Service Provider

1.1 Company details

Company name: Yeshcube Tech, S.L.
Tax ID (CIF): B21900543
Registered office: C. de la Travesía, SN, Poblados Marítimos, 46024 Valencia, Spain
Contact email: hello@yeshcube.com
Website: https://yeshcube.com
Commercial Registry: Commercial Registry of Valencia, Volume [S 8], Sheet [V 225222], Entry [I/A 1 (23.04.25)]

1.2 Business purpose

Yeshcube Tech, S.L. develops emotional wellbeing technologies, including mobile applications, artificial intelligence systems for immersive experiences and technological devices related to emotional wellbeing.

2. Scope and Application

2.1 Services covered

These Terms and Conditions govern access to and use of the following services provided by Yeshcube Tech, S.L.:

Corporate website: https://yeshcube.com
“yesh app” mobile application for emotional wellbeing
Somia system: Artificial intelligence for emotional experiences
Immersive experiences through:
- Interactive web sessions
- Immersive booths
- VVAVVE™ sensory devices
- Any other authorized physical or digital interface
Technology consultancy services related to emotional wellbeing

2.2 Nature of the services

IMPORTANT: All our services are designed exclusively for general wellbeing and entertainment purposes. They do not constitute medical, therapeutic, psychological or diagnostic services. For any mental or emotional health issue, you should consult qualified healthcare professionals.

3. Acceptance of the Terms and Conditions

Accessing and/or using any of our services implies express and full acceptance of these Terms and Conditions of Use, as well as our Privacy Policy and Cookie Policy.

3.2 Legal capacity

To use our services, the user must:

Be at least 14 years old
Have legal capacity to contract under Spanish law
If under 18, have the express authorization of their parents or legal guardians

Procedure for minors (14–17 years):

The minor must obtain written parental consent
Parents/guardians must verify and supervise the use of the services
We reserve the right to request verification of parental consent
Parents/guardians will be responsible for the minor’s activity on our services

3.3 Modifications

We reserve the right to modify these terms at any time. Modifications will be notified through:

Publication on this website
Email notification (for substantial changes)
A notice in the mobile application

Continued use of the services after notification implies acceptance of the modifications.

4. Conditions of Access and Use

4.1 Technical requirements

A stable internet connection
Devices compatible with our applications
Up-to-date web browsers
Acceptance of necessary technical cookies

4.2 User obligations

The user undertakes to:

Use the services lawfully and in accordance with these terms
Not interfere with the normal operation of the system
Not attempt unauthorised access or reverse engineering
Provide truthful, up-to-date information when registering
Keep access credentials confidential
Not use the services for commercial purposes without authorization
Respect intellectual property rights
Not transmit illegal, offensive or harmful content

4.3 Prohibited uses

The following are expressly prohibited:

Using the services for illegal or unauthorised activities
Attempting to breach security measures
Reverse engineering the software
Distributing viruses, malware or malicious code
Impersonation or creating fake accounts
Carrying out activities that may damage, overload or interfere with the servers
Extracting data automatically without authorization

5. User Accounts and Registration

5.1 Account creation

To access certain features, you will need to create a user account by providing:

Basic personal information (name, email address)
A secure password
Acceptance of the terms and the privacy policy

5.2 User responsibilities

Keep credentials confidential
Immediately report any unauthorised use
Update profile information when necessary
Be responsible for all activity carried out under your account

5.3 Suspension and cancellation

We may suspend or cancel accounts in the event of:

Breach of these terms
Fraudulent or suspicious activity
A request from the user
Prolonged inactivity (more than 2 years)

6. Intellectual and Industrial Property

6.1 Yeshcube Tech’s rights

All the content of the website, application and devices (including but not limited to texts, graphics, logos, icons, images, audio clips, digital downloads, data compilations and software) is the property of Yeshcube Tech, S.L. or its licensors and is protected by:

Copyright and related rights
Trademark rights
Industrial design rights
Trade secrets
Other intellectual and industrial property laws

6.2 License of use

Users are granted a limited, non-exclusive, non-transferable and revocable license to:

Access and use the services for personal, non-commercial purposes
Download and use the mobile application on authorized devices
View content on screen

6.3 Restrictions

The following are expressly prohibited:

Reproducing, copying, distributing or transmitting any content
Modifying, decompiling or reverse engineering
Creating derivative works
Using content for commercial purposes without written authorization
Removing intellectual property notices

7. Use of the Somia System and Emotional Experiences

7.1 Service description

Somia is an artificial intelligence system designed to provide non-clinical emotional experiences through:

Guided relaxation and mindfulness sessions
Personalized immersive experiences
Emotional self-regulation tools
Educational content about wellbeing

7.2 Limitations and medical disclaimer

IMPORTANT – MEDICAL DISCLAIMER:

Somia is NOT a therapeutic, diagnostic or medical tool
It does not replace professional medical advice
It must not be used to treat mental health disorders
Interactions are designed solely for relaxation and general wellbeing
For mental health problems, consult qualified professionals

7.3 Biometric and sensitive data

In certain optional experiences, we may process biometric or emotional wellbeing data:

It is only collected with your express, specific consent
Only when specialized devices are used (biometric rings, optional sensors)
This data is processed exclusively to personalize the experience
You can withdraw your consent at any time
The data is stored with maximum security measures
It is not shared with third parties without additional authorization

7.4 Responsible use

The user acknowledges and agrees that they will:

Use the experiences in a safe environment
Stop using them if they feel any discomfort
Not use the services under the influence of substances
Consult medical professionals if they have pre-existing conditions

8. Commercial and Contractual Conditions

8.1 Service options

We offer the following options:

Free services: Basic access to the application and limited experiences
Premium subscriptions: Full access to all features via a monthly or annual subscription
Physical products: VVAVVE™ devices and related hardware (coming soon)
Corporate services: Tailored solutions for companies

8.2 Prices and billing

All prices include VAT where applicable
Subscription prices are charged recurrently according to the option chosen
We reserve the right to change prices with 30 days’ notice
Subscription billing is automatic until cancellation
Physical products are billed once the order is confirmed

8.3 Subscriptions

How they work:

Subscriptions renew automatically
Charges are made on the date corresponding to the billing cycle
You can cancel your subscription at any time from the application
Cancellation takes effect at the end of the current billing period

Trial period:

We may offer free trial periods for new users
The length of the trial period will be specified in the offer
When the trial period ends, the paid subscription starts automatically
You can cancel during the trial period free of charge

8.4 Payment methods

We accept the following payment methods:

Credit and debit cards (Visa, Mastercard)
PayPal
Bank transfer (for corporate services)
Other authorized methods

8.5 Right of withdrawal

In accordance with consumer protection legislation, you have the right to withdraw from the contract within 14 calendar days of contracting, without justification and without penalty.

Exercising the right of withdrawal:

Send a communication to: hello@yeshcube.com
Clearly state your intention to withdraw
Include the identifying details of the contract

8.6 Refunds

Refunds will be processed within a maximum of 14 days
They will be made using the same payment method used
Specific conditions may apply depending on the service

9. Personal Data Protection

9.1 General information

The processing of your personal data is governed by our Privacy Policy, which forms an integral part of these terms.

9.2 Data controller

Controller: Yeshcube Tech, S.L.
DPO contact: legal@yeshcube.com
Purposes: Service provision, communication, product improvement
International transfers: We do not transfer data outside the EU

9.3 User rights

You have the right to:

Access your personal data
Rectify inaccurate data
Erase your data (right to be forgotten)
Restrict processing
Data portability
Object to processing
Not be subject to automated decisions

10. Limitation of Liability

10.1 Service availability

While we strive to maintain service availability, we do not guarantee:

Uninterrupted or error-free operation
Compatibility with all devices
The absence of maintenance interruptions

10.2 Exclusion of liability

Yeshcube Tech, S.L. shall not be liable for:

Indirect or consequential damages or loss of profit
Loss of data or information
Decisions taken on the basis of Somia’s suggestions
Technical problems, incompatibilities or interruptions
Acts of third parties or force majeure
Improper use of the services by the user

10.3 Liability caps

In any case, our total liability shall be limited to the amount actually paid by the user in the 12 months prior to the event causing the damage.

11. Force Majeure

We shall not be liable for failing to perform our obligations due to force majeure, including but not limited to:

Natural disasters
Acts of public authorities
Labor disputes
Telecommunications infrastructure failures
Cyberattacks or IT security problems
Pandemics or health emergencies

12. Dispute Resolution

12.1 Customer service

For any complaint or incident, contact us:

Email: hello@yeshcube.com
Address: C. de la Travesía, SN, Poblados Marítimos, 46024 Valencia
Opening hours: Monday to Friday, 10:00 to 18:00

12.2 Mediation and arbitration

For out-of-court dispute resolution, the parties may turn to:

Consumer arbitration boards
EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/
Other alternative dispute resolution systems

13. Governing Law and Jurisdiction

13.1 Governing law

These Terms and Conditions are governed by Spanish law, in particular:

Law 34/2002 on Information Society Services and Electronic Commerce
The Spanish Civil Code
The General Law for the Defense of Consumers and Users
General Data Protection Regulation (EU) 2016/679
Organic Law 3/2018 on Data Protection

13.2 Jurisdiction

For the resolution of any dispute, the parties submit to the jurisdiction of the Courts of Valencia, Spain, expressly waiving any other jurisdiction that might apply.

13.3 Consumers

If you are a consumer, nothing in these terms affects your statutory rights as a consumer under applicable law.

14. Final Provisions

14.1 Entire agreement

These Terms and Conditions, together with the Privacy Policy and the Cookie Policy, constitute the entire agreement between the parties.

14.2 Partial invalidity

If any provision of these terms is declared void or unenforceable, the remainder of the document shall remain valid and effective.

14.3 Waiver

Failure to exercise any right shall not constitute a waiver of that right.

14.4 Languages

In the event of any discrepancy between versions in different languages, the Spanish version shall prevail.

15. Contact Information

For questions about these Terms and Conditions:

Yeshcube Tech, S.L.
Address: C. de la Travesía, SN, Poblados Marítimos, 46024 Valencia, Spain
General email: hello@yeshcube.com
Legal email: legal@yeshcube.com
Opening hours: Monday to Friday, 10:00 to 18:00